This privacy statement applies to the processing of personal data by InnoSyn B.V., Urmonderbaan 22, 6167 RD Geleen, The Netherlands, COC# 68553943 as the ‘party responsible for processing’, hereafter to be called InnoSyn or referred to as ‘we/us/our’. When you visit our website or purchase/inquire about our goods or services, we process your personal data. We do this to serve you as best we can and to achieve our goals. This statement will describe how we process your data and our aims in doing so. We will also explain how you can exert control over the process.
What we do
InnoSyn is a chemical process R&D-company that provides services for all phases of process/product/technology development starting from idea generation all the way to running business. We do this by building and maintaining multiple technical competences which we select and integrate depending on the specific challenge at hand to come to the best-in-class solution.
What personal data do we process?
Personal data is all data that provides information about you as an identifiable person; it says something about who you are. We ‘process’ this data when we store, look at, share, send or remove it, etc. If you enter into an agreement with InnoSyn and/or sign up for newsletters or request a quote or any other information via the website or perhaps by telephone, we ask you to fill in your company details and/or contact details. We can combine the information that you complete on our website or supply us with on the telephone with previously given data, as well as with data automatically harvested by using cookies and other technical means, the latter provided of course you have given us permission to do so. For example, we can retrieve your IP address, actions you have performed on the website, the operating system you use or what you downloaded from the website. In fact this concerns all details we can connect with you, directly or indirectly. We have a separate cookies statement.
The concrete personal data we process is:
We do not process special categories of personal data such as your faith, race, political or sexual orientation, criminal data, beliefs, membership of a union or biometric/genetic or medical background..
Why do we process this data?
Our aim is to market products and/or services to you, therefore in first instance we use your personal data to identify and communicate with you. This means that we use this data to execute any agreement you may have with us, such as processing financial data when paying for a product, creating and keeping your account, or in the event you have a query about our services and/or we need to contact you. The legal basis for this is article 6 paragraph 1 sub b of the General Data Protection Regulation (processing is necessary for the performance of a contract).
We also use your personal data within the framework of marketing activities if we consider this is relevant to you as our (potential) client. Good examples are special offers and ads centred on your professional interests or to participate in research or questionnaires. The legal basis for this is article 6 paragraph 1 sub f of the General Data Protection Regulations (processing is necessary for the purposes of our legitimate interests).
We can email you newsletters regarding latest developments in our products and services. You can revoke this permission at any time by selecting ‘opt-out’ at the bottom of the newsletter. Your email address will then be held on a separate list to indicate that you do not wish to be approached by email.
When we request your personal data, we will make clear per situation whether providing us with certain data is necessary or obligatory, and what the (possible) consequences are if this data is not provided. The starting point here is that InnoSyn will not process more data than necessary for the described purposes.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
“Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
Exchange with third parties
We will never supply, sell, let or lease your personal data to third parties, unless obliged to do so by legislation or you have given us your prior permission to do so. We use service suppliers to perform certain services for us. These are not ‘third party receivers’ but ‘processers’. These processers do not use the data for their own objectives and process the personal data solely in agreement with and by assignment by InnoSyn.
We work with the following processers:
|NAME||DESCRIPTION OF PROCESSING|
|Online Succes||Lead marketing software which supplements website visits with company details based on an IP address.|
|Mailchimp||Email marketing software that stores personal data and sends personal emails.|
|Office 365||Software and services that supports the business environment; among others used to store personal data.|
|Dynamics 365 CRM||CRM system used to record client data and contact moments.|
Data within the EEA
Your personal data is processed solely within the European Economic Area (EEA). This includes processing by possible processers we work with.
Automated decision-making and profiling
InnoSyn does not use automated decision-making and/or profiling.
We store your data no longer than is necessary for one of the objectives we have described. Storage periods can vary, according to legislation. You can be assured that we erase all personal data we no longer need to process four years after the date of last contact between you and InnoSyn. However, we also have the option of anonymization in place of erasing if this is required for our statistics purposes for example.
Personal data security
InnoSyn has taken appropriate technical and organisational measures to secure personal data against interference or loss or any other form of unlawful processing, including:
Rights you can exercise
If we process your personal data, then you have the right to control this process as part of your privacy protection. You can for example request sight of the data we hold on you and rectify any errors if you spot one. We can grant your objection or right to be forgotten if it appears that processing is no longer appropriate in the way we do it.
Whatever your request, contact us and we will do our best to help you, at no cost to you. You can get in touch with us using the contact details below. Please note that in some instances we will be unable to honour your request, as processing such data by us is necessary. Examples include when a transaction has not been finalised or the financial data we are obliged to store to comply with legislation. If this is the case, then the burden of proof lies with InnoSyn and we will explain this to you. When withdrawing permission for or objecting to direct marketing, we will always honour your request. Finally, you are also entitled to data transferability if this is technically feasible and if this does not involve disproportionate costs to us.
Finally, we would like to make clear that as a so called ‘party responsible for processing’ we are obliged to identify the person making a request and will therefore request and require additional information. In all instances we will react to a request within four weeks.
InnoSyn reserves the right to amend this statement as and when required. Any amendments will be implemented on this page. The most recent amendments were made on September 24th 2018. All amendments will be made known on our website. InnoSyn can process your personal data for new purposes that have not yet been made known to you. In the event of this we will contact you prior to using your personal data for these new objectives, to inform you of the amendments to the protection of personal data and to offer you the opportunity to refuse.
P.O. Box 1090
6160 BB Geleen